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    § Sector — Tourism & Culture

    Accessible tourism, museums and culture

    NaviLens improves wayfinding and access to information at tourist destinations, museums, routes, monuments and cultural venues. It delivers accessible, multilingual content so every visitor can discover, navigate and enjoy the space more independently.

    Talk to our tourism team See customer stories
    Gallery at the Yecla Archaeological Museum with NaviLens codes next to interpretive panels and a monumental archaeological piece
    Accessible information across destinations and cultural venues
    12×
    Farther than a QR code
    42
    Languages with audio output
    <1s
    Detection time
    160°
    Code capture angle
    Trusted byMuseumsMonumentsCitiesVisitor centresHeritage sites

    § Why NaviLens in tourism

    Wayfinding and accessible information throughout the visit

    • 01

      Useful information at every stop

      NaviLens lets you offer clear, accessible contextual information at tourist and cultural points of interest. Every visitor can access it in their language and preferred format, finding their way more easily in unfamiliar environments.

    • 02

      Easier access to culture

      In museums, exhibitions, routes or destinations, NaviLens makes information available in real time. A solution to understand, navigate, discover and enjoy each space more independently.

    • 03

      Information that travels with the experience

      From wayfinding and routes to context content or services, NaviLens codes help visitors move, decide and make the visit smoother end to end.

    § How we roll it out

    From assessment to an accessible venue.

    A simple process with no service interruption and no construction. End-to-end in 1–3 weeks.

    1. 01

      Venue assessment

      We study your destination, museum or cultural venue: routes, points of interest, existing signage and accessibility needs.

      1–3 days

    2. 02

      Signage design

      We design the location, size and content of each NaviLens code so it fits the venue's visual identity.

      3–5 days

    3. 03

      Install

      We produce and install the codes with no construction and no interruption to operations. No wiring, no power required.

      1–2 days

    4. 04

      Measure & iterate

      Dashboard with usage data, most-requested languages, hotspots and accessibility metrics. We adjust with you.

      Ongoing

    § Featured story

    Paws on the Wharf · Guide Dogs UK · Canary Wharf

    An art trail that blind visitors could walk on their own.

    From 25 March to 17 May 2024, Guide Dogs UK and Wild in Art placed 25 life-size guide-dog sculptures around Canary Wharf and along the Thames. Every plinth carried a NaviLens code in place of a conventional QR, reading out the artwork, the artist and the sponsor in the visitor’s own language – which made it the first Wild in Art trail that blind and partially sighted visitors could follow independently.

    View case
    “Dot to Dog”, a guide-dog sculpture covered in blue and purple dots by Clarke Reynolds, on its plinth at Canary Wharf with a NaviLens code on each side panel London · 2024

    § In their own words — Tourism & Culture

    What managers of destinations and cultural venues are saying.

    • ÁguilasOriginal quote in Spanish

      Este código es el 99 de un total de 200 que se van a instalar en distintos puntos del municipio. Se trata, en definitiva, de hacer uso de las nuevas tecnologías para hacer más inclusivos nuestros recursos.

      Cristóbal Casado

      Tourism Councilmember · City of Águilas

      Águilas — Tourist Office Murcia.com · Nov 2023 (opens in a new tab)
    • BenidormOriginal quote in Spanish

      NaviLens es una evolución de los códigos QR sobre la que vamos a implementar aplicabilidad universal. La información es leída por el terminal, la interpreta, la georreferencia, la amplía con la documentación que queramos destacar y la transforma en audio, en el idioma del usuario e incluso con un mensaje visual en lengua de signos.

      Toni Pérez

      Mayor of Benidorm

      Benidorm City Council — city & beaches Diario Información · Jan 2021 (opens in a new tab)
    • BenissaOriginal quote in Spanish

      Benissa se esfuerza por ofrecer una experiencia inclusiva para todos. La playa de la Fustera y varios puntos del casco histórico cuentan con accesos adaptados, aparcamientos reservados y servicios especiales para personas con movilidad reducida, garantizando que todos puedan disfrutar de su encanto natural y cultural.

      Ajuntament de Benissa

      Inclusive Tourism portal · accessible destination strategy

      Centre d'Art GAB Benissa benissa.es · Turismo Accesible (opens in a new tab)

    § Success stories

    Destinations, museums and routes running with NaviLens.

    Each card is a destination, trail or cultural venue where NaviLens already guides its visitors. Open one to see how we did it.

    § Compliance

    Accessibility and applicable requirements in tourism and culture

    Accessibility at a destination, museum or cultural venue covers the environment, signage, information, customer service and digital channels. NaviLens improves wayfinding and access to information as part of a broader accessibility strategy.

    • Equality Act 2010

      Attractions, venues and visitor centres

      Museums, attractions, visitor centres and parks are service providers – or exercise public functions when a council runs them – and owe disabled visitors reasonable adjustments, including information in an accessible format. NaviLens delivers that information in audio, in the visitor’s own language, with no building work.

    • PSBAR 2018

      Public sector websites and apps

      Council-run venues and other public bodies fall under the Public Sector Bodies Accessibility Regulations 2018, which set WCAG 2.2 AA for their websites and apps. NaviLens extends that same digital accessibility into the physical visit.

    • Public sector equality duty

      Section 149 of the Act

      Public authorities must have due regard to advancing equality of opportunity for disabled people in the way they run their services. A NaviLens deployment, with usage figures by language and information point, is documentable evidence of that regard.

    § What you can include

    Accessible information at every point of the visit

    Each NaviLens code becomes an accessible, updatable, multilingual information point.

    • Info on artworks and exhibitions
    • Accessible guided routes
    • Wayfinding to points of interest
    • Opening hours and venue services
    • Multilingual info for international visitors
    • Custom content – anything you need

    § FAQ

    FAQs on accessibility in tourism and culture

    Yes. NaviLens codes can be installed outdoors and used on routes, monuments, beaches, parks, tourism offices and points of interest. Before deployment, the location, mounting and reading conditions of each space are studied.

    Yes. The solution adapts to the signage and visual criteria of each museum, monument or heritage venue. Mounts and locations are defined to integrate with the environment and provide accessible information without altering the visitor experience.

    No. NaviLens codes integrate into existing signage or new mounts, with no wiring, no power and no interruption to operations.

    NaviLens delivers content and voice readout in 42 languages, making information easier to access for international visitors and for people who prefer to consult it in another language.

    Visitors detect the codes with their phone camera and receive the information instantly. Content can include voice readout, text, images, links, routes and additional resources.

    Each point can include information on works, exhibitions, opening hours, services, routes, points of interest, history, visit rules, access, audiovisual resources or any content defined by the venue manager.

    Yes. The digital content linked to each code can be updated without replacing or reprinting the physical signage.

    Cost depends on the number of points, the type of space, languages, content and scope of the project. You can start with a pilot and scale later to the entire destination, museum or cultural network.

    § Let's talk

    We want everyone to be able to discover it.

    Tell us about your destination, museum, route or cultural venue. We'll design a wayfinding and accessible-information solution, with no construction and tailored to your visit.

    Get in touch Museum accessibility hello@navilens.com