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    § Hotels

    Accessible hospitality for every guest

    From international chains to boutique extended-stay hotels. NaviLens improves wayfinding and access to information in reception, rooms, common areas and meeting and event spaces — with no construction and in any language.

    Design my hotel's accessibility plan See case studies
    Hotel front desk with NaviLens signage guiding blind and low-vision guests
    Live with Hampton by Hilton, AR Hoteles, ibis Styles and Muralto
    12×
    Longer range than a QR
    42
    Languages with voice readout
    <1s
    Detection time
    160°
    Code capture angle
    Hotels and partners already using NaviLensHampton by Hiltonibis StylesAR HotelesMuraltoIDBHOSBEC

    § Benefits

    Why hotels choose NaviLens.

    • 01

      Frictionless welcome from the front door.

      A blind or low-vision guest arrives at reception, scans a code and instantly knows where the front desk, lifts and accessible toilets are. No need to ask, no detours, no waiting.

    • 02

      A room that explains itself.

      Thermostat, safe, desk, TV: every critical element is identified on scan, with voice instructions in the guest's own language.

    • 03

      Accessible common areas and meetings and events.

      Meeting rooms, business centre, restaurant, spa or pool: NaviLens covers indoor signage and guides conference attendees without prior training.

    • 04

      Compliance and reputation.

      Supports your Equality Act 2010 duties as a service provider and your ESG commitments. Generates demonstrable evidence of real, not just declared, accessibility.

    § How we roll it out

    Start with a pilot, scale floor by floor.

    Four phases designed for hotels: pilot, common areas, rooms and meetings and events. Each one delivers value on its own.

    1. Step 01

      Quick pilot

      Reception, accessible toilets and a demo room. Ideal to validate with management and local press.

      1–2 weeks

    2. Step 02

      Common areas

      Lobby, lifts, meeting rooms, restaurant and spa. Already covers most of the guest journey.

      3–5 weeks

    3. Step 03

      Rooms

      Floor-by-floor rollout, with codes on door, thermostat, safe and desk. Coordinated with housekeeping.

      4–8 weeks

    4. Step 04

      Meetings and events

      Packages for conferences, fairs and weddings: temporary and permanent codes for blind and low-vision attendees.

      Ongoing

    § Featured case

    Hampton by Hilton · Guadalajara Expo

    An international brand standard, with NaviLens built in.

    Hampton by Hilton Guadalajara Expo rolled out 20 NaviLens codes across the guest journey – main entrance, front desk, lifts, business centre, corridors, toilets and evacuation routes – as part of an accessibility programme backed by the Inter-American Development Bank. A repeatable playbook for any property operating under a global brand standard.

    Read the full case
    NaviLens code beside the lift call panel at Hampton by Hilton Guadalajara Expo IDB-backed

    § Compliance

    Hotel accessibility regulations

    Hotel accessibility covers the built environment, customer service and information channels. NaviLens improves wayfinding and access to information inside the property as part of a broader accessibility strategy.

    • Equality Act 2010

      Hotels as service providers

      Hotels are service providers under the Act, with an anticipatory duty to make reasonable adjustments to how guests reach rooms, facilities and information about them. NaviLens makes room features, amenities and routes readable by voice, with no building work.

    • Auxiliary aids

      Auxiliary aids and accessible information

      Section 20 requires reasonable steps to provide auxiliary aids and, where the barrier is information, to give it in an accessible format. Room features, amenities, safety instructions and routes read aloud on the guest’s own phone are exactly that kind of aid – no equipment to lend, no staff time to schedule.

    • ESG

      Social reporting (S)

      NaviLens produces evidence of applied accessibility for sustainability reports, brand standards audits and RFP responses – useful for corporate and government group business, where accessibility is increasingly a scored requirement.

    § Integrations

    Fits the hotel's operations.

    NaviLens integrates with the technology and operations you already have.

    • PMS and hotel app: direct links that open NaviLens on the guest's phone
    • Existing signage, no construction
    • Accessible QR for guests without the app
    • Housekeeping: codes that survive cleaning
    • Compatible with screen readers (VoiceOver, TalkBack) and digital guides with OCR
    • Customisation: codes personalised in your own brand colour

    § Frequently asked questions

    What hotels ask.

    The specific requirements depend on the country, the type of property and the services offered. NaviLens helps improve wayfinding and access to information for blind and low-vision guests, as part of a broader accessibility strategy.

    Scope is tailored to each property. You can start with a pilot in reception, accessible toilets and a demo room, and then expand to common areas, guest rooms or meeting and event spaces.

    Rollout requires no construction and can be integrated with existing signage. It's planned by zones and coordinated with reception, maintenance and housekeeping to minimise impact on day-to-day operations.

    Yes. NaviLens offers audio reading and information in 42 languages, so every guest can orient themselves and access content in their own language from their own phone.

    Yes. NaviLens can use permanent codes to guide guests inside the hotel and temporary codes for conferences, trade shows, meetings or celebrations, making it easier to locate rooms, services and routes.

    Yes. NaviLens is an official HOSBEC partner working to boost accessibility in the hotel sector and already has deployments in hotels, resorts and meeting and event venues.

    § Deployment plans

    Three ways to start, from one entrance to the whole property.

    Preferential terms for HOSBEC member hotels
    Request a proposal Open to any property. HOSBEC member hotels get preferential terms under our agreement of 28 May 2026.

    § Start your rollout

    Make your hotel truly accessible.

    Whether you're part of HOSBEC or not, we'll design a tailored plan with you – independent, chain, urban or resort – with a pilot in under 4 weeks and no construction.

    Request a proposal for my hotel hello@navilens.com