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    Case study · Saudi Arabia · Rail

    SAR — Riyadh and the six stations that speak to the traveller.

    Saudi Arabia Railways embeds NaviLens codes at its Riyadh hub and the six North Train stations: counters, waiting rooms, Arabic/English signage and platform doors with tactile paving leading right up to the code.

    Curved «Saudi Arabia Railways SAR» counter at Riyadh station with a NaviLens code on top of the counter and another embedded in the marble floor, crossed by tactile paving

    6

    North Train stations

    Riyadh

    Southern hub of the network

    AR / EN

    Information in Arabic and English

    30 m

    Detection without aiming

    Client

    Saudi Arabia Railways
    الخطوط الحديدية السعودية

    SAR operates the Saudi national railway. Its North Train connects Riyadh —the southern terminus— with six stations along 1,250 km north toward the Kingdom's border: Riyadh, Al Majma'ah, Al Qassim, Hail, Al Jouf and Al Qurayyat.

    SAR's official disability policy mandates assistance from the station entrance to the seat. NaviLens covers that stretch with autonomy: blind and low-vision travellers hear in their own language what is in front of them, with no need to ask for help.

    SAR information counter with the «الخطوط الحديدية السعودية» logo; on top, a freestanding NaviLens code and, on the floor, another code surrounded by metallic tactile paving

    § Solution

    Floor, counter and platform, in Arabic and English.

    Every station combines two formats: floor codes embedded in the marble at the end of the tactile paving, and freestanding codes on information, ticketing and customer-service counters.

    The codes also sit alongside bilingual Arabic/English signage —«رصيف الركاب / Platform», «منطقة انتظار / Waiting Area»— so the directional information is available out loud in the traveller's own language.

    § Walkthrough

    From the entrance to the platform, without asking for help.

    • SAR ticket counter with a «Ticket — cancellations & modifications» sign and, on the floor, a NaviLens code next to a «mobility only» pictogram

      Sales · Mobility only

      Accessible ticket counter

      The floor code, in the priority mobility lane, identifies the ticket sales and cancellations counter. The app describes the service before the traveller reaches the desk.

    • SAR waiting room with wooden seats; on a side column, a NaviLens code with a small «Toilets / دورات مياه» sign pointing to the restrooms

      Waiting room · Services

      Restrooms and prayer room by voice

      Codes on columns and walls identify nearby services —restrooms, prayer room, exits— alongside the bilingual signage, with no need to read backlit panels.

    • Blue SAR directional panel with arrows to «رصيف الركاب / Platform 2», «Waiting Area», «Exit» and «Baggage Claim»; next to the panel, on the yellow station arch, a NaviLens code

      Concourse · Wayfinding

      Bilingual panel read aloud

      Next to the bilingual directional panel, the code repeats the destinations by voice —Platform 2, Waiting Area, Exit, Baggage Claim— for those who can't read the overhead signs.

    • White platform-access doors inscribed «الحمدلله على السلامة» with two SAR lecterns; the floor carries tactile paving that ends at the doors, with a NaviLens code hanging above

      Access · Platforms

      Tactile path right to the door

      The tactile paving leads to the boarding doors; the code above the lintel confirms by voice that the traveller is at the right platform access before stepping through.

    § And your network?

    Your next station can also speak.

    Tell us about your network, your pain points and the KPIs you want to move. We’ll show you how NaviLens would fit —with comparable cases.

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