Madrid
Metro de Madrid · L8 — city centre to the airport
Line 8 (the pink line) connects Nuevos Ministerios with Adolfo Suárez Madrid-Barajas T1-T2-T3. The whole line has been accessible with NaviLens since August 2023.
Accessible signage in metro stations
Accessible metro stations: from the entrance to the platform.
NaviLens adds an accessible signage layer to metro stations to guide passengers through entrances, concourses, transfers, platforms and exits. Voice information, in 42 languages and no works required.
- World 1st
- MTA Jay St-MetroTech — Accessible Station Lab (Oct. 2019)
- 42 languages
- Voice readout in the phone's language, automatically
- +30 m
- Reading distance, no need to focus
- 0 works
- Stickers over existing signage · no cabling
Metro & tram operators using NaviLensMTA New York City TransitMetro de Madrid · CRTMTMB · FGC · TRAM · BarcelonaRATP ParisMetro Bilbao
§ Accessible wayfinding
Accessible wayfinding in every metro station.
In a metro network, every level change, corridor or transfer demands a quick decision. NaviLens delivers accessible information exactly at the points where passengers need to find their way.
- 01 Key point
Easy-to-find entrances, concourses and transfers.
NaviLens markers at street entrances, concourses, gates and transfer corridors read out access, lines and platforms from over 30 m.
- 02 Key point
Passenger information at every decision point.
Each marker delivers wayfinding, platform direction, next stop or disruption right when the passenger needs to decide.
- 03 Key point
Signage visible in high-flow environments.
Markers are detected from a distance, in motion and in low light, easing access to information in busy stations, long corridors or multiple levels.
- 04 Key point
Content in 42 languages, always up to date.
The digital information tied to each marker is updated without reprinting the signage and is read out automatically in the phone's language.
§ Rollout
From audit to a more accessible metro network.
We analyse journeys, entrances, levels, transfers and platforms to define the critical signage points and roll out a scalable solution without disrupting operations.
- 01
Accessibility audit
Walkthrough with your accessibility team of street entrance, concourse, gates, lifts, transfer corridors, central/side platform, accessible restrooms and inside the train.
Weeks 1-2
- 02
Design & production
NaviLens and NaviLens GO signage to the operator's brand book. Vinyls resistant to tunnel humidity, brake dust and intensive cleaning.
Weeks 3-4
- 03
Pilot station
Rollout in a flagship station (Jay St-MetroTech, Colombia L8, Àngel Guimerà, El Perchel) with operations staff and the maintenance app on site.
Weeks 5-6
- 04
PIS integration
Optional connection to the Passenger Information System: each marker tied to a platform reads next stop, destination, transfers or disruptions in real time.
Weeks 7-8
- 05
Full line & network
Extension to the entire line (Madrid's L8, Aug 2023) or the entire network (Metro Bilbao, May 2024), with customer-service and technical-office training.
Weeks 9-16
§ Featured case
MTA · Jay St-MetroTech (A C F R lines) · Brooklyn · New York
Jay St-MetroTech, the world's first Accessible Station Lab with NaviLens.
Jay St-MetroTech shows how NaviLens can be integrated into a metro station's signage to enable more autonomous journeys across entrances, concourses, platforms and connections.
Read the Jay Street case§ Success stories
Metro networks already operating with NaviLens.
Real cases of accessible signage, underground wayfinding and passenger information in metro networks across different countries.
New YorkRail transit→MTA — From Jay Street to a New York-wide rollout
New York
New YorkRail transit→MTA · 14 St-Union Square — 4 5 6 N Q R W L with NaviLens
New York
New YorkRail transit→MTA Subway — stations and cars with NaviLens
New York
New YorkRail transit→MTA NYCT — subway, bus and street under one NaviLens code
New York
BarcelonaRail transit→TMB Barcelona — TMBGO! with NaviLens
Barcelona
BilbaoRail transit→Metro Bilbao — Lines 1 and 2
Bilbao
§ What the networks say
Voices from the platform.
- New YorkOriginal quote in English
It's really encouraging to not only see so many customers test the features as they travel through the station but to ask questions and provide comments as well. We welcome the honest feedback and look forward to receiving results that will help us determine what features to incorporate into future accessibility projects.
Alex Elegudin
Senior Advisor for Systemwide Accessibility · NYC Transit
- BrusselsOriginal quote in French
C'est une grande première en festival. Pour des personnes comme moi, qui voient très flou, ces codes NaviLens placés au sol changent tout : on peut s'orienter de manière autonome, sans devoir demander à chaque fois où est l'entrée, la scène ou les toilettes. C'est un véritable signal d'inclusion.
Eléonor Sana
Eqla · Belgian association for people with sight loss
- KobeOriginal quote in Japanese
案内用の2次元コードタグは、JR三ノ宮駅、市営地下鉄西神・山手線三宮駅、ポートライナー三宮駅の構内、… 市営地下鉄海岸線御崎公園駅ホーム階では「ホームの両側が線路であること」「車両ドアの位置」などを案内している。
神戸市 · Be Smart KOBE (smart-city)
NaviLens rollout by the Kobe City Transportation Bureau
§ The metro journey
Accessibility at every leg of the metro journey.
Wayfinding starts before entering the station and continues all the way to the exit. NaviLens can accompany passengers across entrances, corridors, lifts, transfers, platforms and connections to other modes.
New York
MTA NYCT — subway + bus + street under one code
From Jay St-MetroTech, NaviLens spread through the official MYmta app to stations in Manhattan and the Bronx, M23 bus stops and R211 cars.
Vitoria-Gasteiz
Euskotren · Tram — 100% of T1 and T2 stops
First European tramway with NaviLens in 100% of stops. Shelters, beacons and validators voiced out in any language.
Barcelona
TMB Barcelona — TMBGO! integrates NaviLens
The official TMBGO! app integrates NaviLens at H12 shelters and L9. Lifts, SOS intercom and station maps accessible from the phone.
§ Uses
One code, many passengers.
The same signage can improve the experience of blind and low-vision people, international travellers, older adults and anyone who needs clear information along the way.
End-to-end autonomy
Voice readout +30 m from the street entrance, concourse, gates, platform, train and accessible restroom. No focusing, no waiting for customer service.
The metro in your language
42 automatic languages picked up from the phone. Designed for high-tourism networks like NYC Subway, Metro de Madrid, RATP Paris and TMB Barcelona.
Zero works, phased rollout
Stickers over the existing signage. No civil works, no cabling, no station closures. Rollout by station, by line or by full network.
§ Frequently asked questions
FAQs on accessible signage in metro.
NaviLens adds a digital layer to the network's signage to guide passengers to entrances, concourses, lifts, transfers, platforms, exits and services. The information can be received via voice readout and in different languages.
Yes. NaviLens markers can be detected from a distance and without precise focusing, easing access to information in stations with high passenger flow, long corridors or multiple levels.
When the operator has connectable information sources, NaviLens can show content such as arrival times, service changes, disruptions or alternative routes.
Yes. NaviLens complements signs, directories, pictograms, maps, tactile paving and information systems already present in the station.
No. Markers can be integrated into existing signage or new media, with no cabling, power supply or disruption to operations.
Yes. You can start with a pilot in a priority station or line and then extend the same signage, content and metrics standard to the rest of the network.
§ Bring NaviLens to your network
Let's talk about your metro network.
Audit, pilot and rollout supported from the Murcia team, alongside your operations team. No construction works — a pilot up and running in just weeks.
We reply within 48 working hours. If you'd rather have a call, mention it in the form and we'll propose a slot the same week.