End-to-end autonomy
Voice readout from +30 m for the check-in counter, the security queue, the boarding gate and the accessible restroom. No focusing, no waiting for PRM staff.
Airport accessibility
Accessible airports: wayfinding & real-time flight information
NaviLens adds an accessible wayfinding layer to the terminal and, when integrated with the FIDS, delivers real-time flight information. It guides passengers through check-in, security, gates, connections and arrivals — no construction works, in 42 languages.
- World 1st
- Carrasco (MVD) integrates NaviLens into the flight FIDS
- 42 languages
- Voice readout in the phone's language, automatically
- +30 m
- Reading distance, no need to focus
- 0 works
- Stickers over existing signage · no cabling
Airports and operators using NaviLensAeropuertos Uruguay · CarrascoAirplan · MDE · MTR · EOHKansai Airports KobeHaneda · TIAT T3MTA · NYC → JFK
§ The passenger journey
One journey, many milestones.
From arrival at the terminal to boarding, NaviLens turns every decision point — check-in, security, gates, connections and arrivals — into a point of accessible orientation and information.
- 01 Challenge
Blind passengers depend on PRM assistance from the airport door to the aircraft, losing autonomy along the way.
With NaviLens they navigate alone: voice readout of counters, gates and panels from +30 m, in their language, no help needed.
- 02 Challenge
Departures and arrivals FIDS panels are visual and change constantly: no standard screen reader can read them.
Carrasco integrates NaviLens into the FIDS: the marker tied to each flight updates in real time with gate, time and status.
- 03 Challenge
International tourists don't read local signage, especially in non-Latin scripts (Japanese, Arabic, Cyrillic).
A single marker reads automatically in 42 languages depending on the phone's language.
- 04 Challenge
Refurbishments break learned routes and memorised itineraries.
NaviLens stickers go up over the new signage in days, no civil works, and come down once the refurbishment ends.
§ How it rolls out
From audit to first accessible flight.
Deployment starts with an audit of signage and the critical points of the passenger journey. We define media, content and, where applicable, FIDS integration without interrupting terminal operations.
- 01
Accessibility audit
Walkthrough with your accessibility team to spot critical points: access, check-in, security, gates, transfers, restrooms, exits and public-transport connection.
Weeks 1-2
- 02
Design & production
NaviLens and NaviLens GO signage designed to the airport's brand book. Stickers made to resist moisture and cleaning agents.
Weeks 3-4
- 03
Pilot installation
Rollout in one terminal or area (e.g. Haneda T3 or the Olaya Herrera check-in hall) with airport staff and the maintenance app on site.
Weeks 5-6
- 04
FIDS integration
Optional connection to the airport FIDS so each marker tied to a gate/flight updates in real time, as in Carrasco.
Weeks 7-8
- 05
Training & rollout
Training for PRM, customer service and maintenance teams. Rollout to remaining terminals and public launch communication.
Weeks 9-12
§ Flagship case
Carrasco International Airport · Montevideo · Uruguay
Carrasco: accessible flight information integrated with FIDS
At Carrasco, NaviLens connects markers installed in arrivals, lounges and boarding gates with the flight information system. Passengers can hear airline, destination, flight number, time and boarding status in real time, by voice.
Read the Carrasco case§ Airport deployments
Each card, a real airport in operation.
Blind, low-vision and international travellers scan these markers every day, from the check-in counter to the boarding gate, in 42 languages.
KobeAirport→Kobe Airport (UKB) — Kansai Airports Kobe · first air-to-rail trial
Kobe
MontevideoAirport→Carrasco International Airport (MVD) — world's first to integrate NaviLens with flight FIDS
Montevideo
RionegroAirport→José María Córdova International Airport (MDE · SKRG) — Airplan rolls out NaviLens in Medellín
Rionegro
MonteríaAirport→Los Garzones International Airport (MTR · SKMR) — Airplan extends NaviLens to Montería
Montería
MedellínAirport→Olaya Herrera Airport (EOH · SKMD) — Airplan extends NaviLens to Medellín's urban airport
Medellín
TokyoAirport→Haneda Airport — TIAT (Terminal 3) accessible with NaviLens
Tokyo
§ What airports say
Voices from the terminal.
- KobeOriginal quote in English
Kansai Airports Kobe is conducting a demonstration test of NaviLens, a visual assistance app developed in Spain, at Kobe Airport terminal building, to further improve customer service for passengers with visual impairments.
ACI Asia-Pacific
Comunicado del Airports Council International sobre el piloto del 神戸空港
- New YorkOriginal quote in English
It's really encouraging to not only see so many customers test the features as they travel through the station but to ask questions and provide comments as well. We welcome the honest feedback and look forward to receiving results that will help us determine what features to incorporate into future accessibility projects.
Alex Elegudin
Senior Advisor for Systemwide Accessibility · NYC Transit
- AustinOriginal quote in English
Navigating access to public transit can be difficult for those with disabilities, specifically individuals who are blind or have low vision. We believe using public transit should be safe and easy for everyone. That is why CapMetro is piloting two user-friendly apps, NaviLens and Waymap, which are designed to assist blind and low-vision customers when using our services.
Matthew Banks
WayPoint Blog · CapMetro News
§ Key capabilities
Accessibility at the critical points of the terminal.
NaviLens improves wayfinding and access to information as part of a broader airport strategy. It complements physical signage, flight information and passenger assistance.
Accessible signage
Information detectable from a distance at every point where passengers need to make a decision.
Accessible FIDS
When integrated with the flight system, gate, time and status information can be delivered in real time.
42 languages with voice readout
The same signage delivers content that international passengers and people with visual impairments can understand.
No works or extra electronics
The solution is added to existing signage with no cabling, no extra screens and no interruption to operations.
§ Benefits by user
One marker, many travellers.
A single signage infrastructure can improve the experience for blind or low-vision passengers, international travellers, older people and anyone who needs clear information at the right moment.
The airport in your language
42 automatic languages following the phone's locale. Especially useful at airports with non-Latin scripts (Haneda, Kobe) or tourist destinations with massive passenger flow.
Zero works, deployed in weeks
Stickers over existing signage. No civil works, no cabling, no extra permits. Optional API integration with FIDS for real-time updates.
§ Frequently asked
Deploying accessible signage in airports.
NaviLens adds a digital layer to terminal signage so passengers can find check-in, security, gates, services, connections and arrivals. Information can be delivered by voice readout and in multiple languages.
Yes. When integrated with the flight information system, NaviLens can deliver data such as airline, destination, gate, time and boarding status in real time.
It can be installed at entrances, check-in, security filters, counters, lifts, directories, boarding gates, lounges, baggage claim and connections to other modes of transport.
Yes. The markers can be detected from a distance and the information is delivered by voice readout and in content available in 42 languages.
No. NaviLens fits into existing signage or new media, with no cabling, no electrical power and no interruption to airport activity.
Yes. You can start with a pilot in one terminal or priority area and then extend the same signage, content and metrics standard to the rest of the network.
§ Bring NaviLens to your airport
Let's talk about your terminal.
Audit, pilot and rollout side-by-side with the Murcia team and your PRM provider. No construction works — a pilot up and running in just weeks.
We reply within 48 business hours. If you prefer a call, mention it in the form and we'll propose a slot the same week.