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    Accessibility in railway stations

    Accessible railway stations: from the concourse to the platform

    NaviLens improves wayfinding and access to information in railway stations. It guides travellers across entrances, concourses, controls, platforms, tracks and connections — no construction works, in 42 languages.

    Traveller detecting NaviLens signage in the concourse of a railway station
    Madrid Puerta de Atocha · Adif · world's first rail pilot with NaviLens
    World 1st
    Adif Atocha — founding rail pilot (Jul. 2019)
    42 languages
    Voice readout in the phone's language, automatically
    +30 m
    Reading distance, no need to focus
    0 works
    Stickers over existing signage · no cabling
    Rail operators using NaviLensAdif · Renfe · InecoSNCF · Keolis · IDFMMBTA · Keolis CommuterProRail · NSTranslink (UK/IE)

    § Wayfinding in the station

    Accessible wayfinding at every point of the station.

    From the entrance to the platform, NaviLens turns every journey decision into clear, accessible information: entrances, controls, lifts, services, exits, tracks and connections.

    Málaga María Zambrano station with departure boards above security and a NaviLens marker next to the tactile floor guide
    • Accessible wayfinding in concourses and platforms

      Information detectable from a distance at every point where travellers need to make a decision.

    • Real-time passenger information

      Optional connection to information sources to communicate platform changes, departures and disruptions.

    • Signage integrated into existing infrastructure

      Markers are added to existing signage, furniture or pavement — no civil works required.

    • Multilingual, updatable content

      The same signage delivers content in 42 languages, with copy editable by the operator.

    § How it rolls out

    From audit to a more accessible station.

    We analyse the critical points of the journey and define media, content and integration with available information systems, without interrupting rail operations.

    1. 01

      Accessibility audit

      Walkthrough with your accessibility team of concourse, ticket office, security, platforms, transfers, restrooms and metro/bus/taxi connections.

      Weeks 1-2

    2. 02

      Design & production

      NaviLens and NaviLens GO signage designed to the operator's brand book. Stickers resistant to moisture and intensive cleaning.

      Weeks 3-4

    3. 03

      Pilot installation

      Rollout in a limited area (Atocha concourse, Salem station drop-off, gare de Versailles-Chantiers) with station staff and the maintenance app on site.

      Weeks 5-6

    4. 04

      Platform info integration

      Optional connection to the Passenger Information System (PIS): each marker tied to a platform updates with platform number, time and service.

      Weeks 7-8

    5. 05

      Training & rollout

      Training for Atendo (Renfe), Passenger Assist (UK), exo, MBTA or the local team. Rollout to the rest of stations on the line or network.

      Weeks 9-12

    § Flagship case

    Madrid Puerta de Atocha · Adif · Spain

    Atocha: accessible wayfinding from the concourse to the platform

    NaviLens lets travellers find entrances, controls and platforms with audible, multilingual information. A digital layer integrated into the existing signage to enable more autonomous journeys inside the station.

    Read the Atocha case

    § What stations say

    Voices from the platform.

    • BostonOriginal quote in English

      The MBTA welcomes and supports every opportunity to make our system easier to access, especially for riders who depend on it most. I'm proud of the work by Keolis and our System-wide Accessibility team to provide the new NaviLens technology pilot for riders who are blind or with low vision. The ability to access our Commuter Rail stations with confidence further supports riders' independence.

    • AmsterdamOriginal quote in Dutch

      We zijn met ProRail gaan praten over een proef op Amsterdam Centraal. Bij de verbouwing van het station heeft ProRail de verplichting op zich genomen om blinden en slechtzienden te informeren over de steeds veranderende situatie. Vorig jaar zijn we met de installatie van NaviLens begonnen.

    • BarcelonaOriginal quote in Catalan

      FGC és una referència internacional pel seu compromís amb l'accessibilitat, perquè sigui possible utilitzar el sistema ferroviari de manera autònoma per totes les persones.

      Ester Capella i Farré

      Minister for Territory · Government of Catalonia

    User with white cane using a NaviLens floor marker by the stairs at Atocha
    NaviLens marker in the Amsterdam Centraal concourse next to the tactile guide line
    Platform pole at North Station (MBTA Commuter Rail · Keolis Boston) with NaviLens marker
    Platform 4 at Belfast Grand Central (Translink) with NaviLens marker
    Walkway door at Quai 1 of exo Montréal with NaviLens marker
    Platform pillar at London Euston with the «do not run» sign and a NaviLens marker

    § Accessibility in the journey

    Accessibility at the critical points of the rail journey.

    NaviLens complements physical signage, accessible itineraries and passenger information with a digital layer that supports orientation at the moments when the traveller needs to make the most decisions.

    Visual impairment

    End-to-end autonomy

    Voice readout from +30 m for the concourse, departure board, security, platform and accessible restroom. No focusing, no waiting for Atendo or Passenger Assist.

    International tourist

    The station in your language

    42 automatic languages following the phone's locale. Built for AVE, European high-speed rail, commuter rail and airport rail links.

    Rail operations

    Zero works, deployed in weeks

    Stickers over existing signage. No civil works, no cabling, no extra permits. Optional PIS integration for real-time platform changes.

    § Frequently asked

    Accessible signage in railway stations.

    NaviLens adds a digital layer to the station's signage to guide travellers toward entrances, controls, services, platforms and connections. Information can be delivered by voice readout and in multiple languages.

    Yes. When the project requires it, NaviLens can connect to the available information sources to communicate platform changes, departures, disruptions or other content defined by the operator.

    Yes. The markers can be added to existing signage, furniture, pavement or new media. Deployment adapts to the operational, architectural and heritage conditions of each station.

    Yes. NaviLens complements tactile itineraries, pictograms, signage and existing information systems, adding a digital wayfinding layer without replacing them.

    No. The solution is added to existing signage or new media, with no cabling, no electrical power and no interruption to rail operations.

    Yes. You can start with a pilot at a priority station and then extend the same standard of signage, content and metrics across the rest of the network.

    § Bring NaviLens to your station

    Let's talk about your station.

    Audit, pilot and rollout side-by-side with the Murcia team and your Atendo / Passenger Assist team. No construction works — a pilot up and running in just weeks.

    We reply within 48 business hours. If you prefer a call, mention it in the form and we'll propose a slot the same week.