Case study · Paris · Métro
RATP — Porte de Versailles, a Line 12 that speaks to riders.
On top of the Point Contact totem and on the platform sign towards Aubervilliers, NaviLens lets riders listen to key platform information by voice — in 42 languages, without focusing and from over 10 m away.
M12
Line 12 — Porte de Versailles
Île-de-France
RATP · IDFM · Paris
100 ft
Detection without focusing
42
Voiced languages
The client
RATP · Paris Métro Île-de-France Mobilités
RATP operates the Paris Métro under the organizing authority Île-de-France Mobilités (IDFM). Porte de Versailles station, on Line 12, is one of the busiest hubs of south-west Paris: it connects the 15th arrondissement to the Parc des Expositions, home of Viva Technology, Salon de l'Agriculture and Paris Photo.
In this setting, NaviLens appears at two key points on the platform—on top of the Point Contact totem and on the M12 → Aubervilliers wayfinding sign—two elements every rider looks for before boarding.
§ The solution
Line, direction and next trains in your ear.
The suspended platform sign integrates the line indicator, the destination—Aubervilliers—and the next trains (02 min, 06 min). Next to the “M12” pictogram, a NaviLens code lets the app read that same information aloud, in the user's language.
On the side of the platform, the blue “Point Contact / Besoin d'aide ? Une question ?” totem adds another code on top: the rider knows where the help-call button to the control room is, without having to walk over to read it.
§ Walkthrough
Two codes, one readable platform.
Platform · Point Contact
Rider-help totem
The code on top of the totem signals that this is where the “Appuyez ici” button connects to the RATP agent. The app voices what it is, where the button is and what it does.
Platform · SIEL sign
M12 — direction Aubervilliers
Line pictogram, destination and arrival times turned into spoken information. The user knows they are on the right platform and how long until the next train, without asking for help.
§ And your network?
Your next station can also speak.
Tell us about your network, your pain points and the KPIs you want to move. We’ll show you how NaviLens would fit—with comparable cases.
